92r5 Privacy Policy

1. Introduction

Section 1

This Privacy Policy ("Policy") describes how 92r5 ("92r5", "we", "us", "our") collects, processes, stores, and shares personal data relating to users ("Player", "you", "your") of the 92r5 online casino and sports betting platform available at 92r5.app ("Platform"). This Policy applies to all players accessing 92r5 from any location, including Pakistan (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere).

By registering an account or using any part of the 92r5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the 92r5 Terms & Conditions.

2. Data Controller

Section 2

92r5 is the data controller for personal data collected through the Platform. For all data-related enquiries, players may contact the 92r5 data team via the live chat facility within their account dashboard or by email at [email protected] (plain text – not a clickable link).

3. Data We Collect

Section 3

3.1 Registration Data

When you create a 92r5 account, we collect your full name, date of birth, email address, phone number, username, and password (stored as a one-way hash).

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering and responsible gaming obligations, 92r5 may request copies of government-issued identification documents (such as a CNIC, passport, or driving licence), proof of address, and source-of-funds documentation. These documents are processed by regulated KYC service providers.

3.3 Financial & Transaction Data

We record all deposit and withdrawal transactions, including payment method identifiers (e.g., JazzCash wallet number, Easypaisa account, bank account details), transaction amounts in PKR, dates, and status. This data is essential for cashier operations and AML compliance.

3.4 Gameplay & Betting Data

92r5 stores records of all bets placed, games played, bet amounts, winnings, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

3.5 Technical & Device Data

When you access 92r5, we automatically collect your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This information helps us maintain platform security and improve the user experience.

3.6 Communications Data

If you contact 92r5 support via live chat or email, we retain records of those communications for training, quality assurance, and dispute resolution purposes.

4. Legal Basis for Processing

Section 4

92r5 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the gaming, betting, and payment services you have contracted for.
• Legal obligation: Processing required to comply with AML, KYC, and other regulatory requirements applicable to the platform operator.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: For marketing communications, where you have opted in. You may withdraw consent at any time.

5. How We Use Your Data

Section 5

92r5 uses collected personal data for the following purposes:

• Creating and managing your 92r5 player account.
• Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, and other supported payment methods in PKR.
• Verifying your identity and age (18+) in compliance with KYC obligations.
• Detecting, investigating, and preventing fraud, money laundering, and platform abuse.
• Monitoring gameplay to identify problem gambling patterns and enforcing responsible gaming tools.
• Responding to support queries and resolving disputes.
• Sending transactional communications (account statements, verification requests, security alerts).
• Sending promotional communications where you have opted in – unsubscribe is available at any time.
• Improving platform features, game selection, and the overall user experience.
• Complying with applicable legal and regulatory obligations.

6. Sharing Your Data

Section 6

92r5 does not sell your personal data to third parties. We may share your data with the following categories of recipients under strict contractual data-processing agreements:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT wallet processors – solely to execute your requested transactions.
• KYC and identity verification providers: Regulated services used to verify identity documents and screen against sanctions lists.
• Game software providers: Game providers receive pseudonymised session data necessary to deliver and certify game outcomes.
• Cloud infrastructure and hosting providers: Data is stored on secure servers with access controls. Hosting providers process data only on 92r5's instructions.
• Legal and regulatory authorities: 92r5 will disclose personal data to law enforcement or regulatory bodies when required by applicable law or legal process.

7. International Data Transfers

Section 7

Some of 92r5's third-party service providers operate outside Pakistan. Where personal data is transferred internationally, 92r5 ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to maintain the security and integrity of your data.

8. Data Retention

Section 8

92r5 retains personal data for as long as your account is active and for a minimum of five (5) years following account closure, to meet AML record-keeping obligations and to respond to any outstanding disputes or regulatory enquiries. KYC documents are retained for the legally required period applicable to the platform operator's jurisdiction. Technical and gameplay logs may be retained for shorter periods where no legal obligation requires longer retention.

9. Security Measures

Section 9

92r5 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, one-way hashing of passwords, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits, and automatic session timeouts for inactive logins. No online platform can guarantee absolute security, and players are encouraged to use a strong, unique password for their 92r5 account and to report any suspicious activity to support immediately.

10. Cookies & Tracking Technologies

Section 10

92r5 uses the following categories of cookies:

• Essential cookies: Required for platform functionality including authentication, session management, and security. Cannot be disabled without breaking core features.
• Analytical cookies: Used to understand how players navigate the platform and to identify technical issues. Data is aggregated and pseudonymised.
• Preference cookies: Store your selected language, currency display, and other UI preferences between sessions.

92r5 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies will impair platform functionality.

11. Your Rights

Section 11

Subject to applicable law, you have the following rights in relation to personal data held by 92r5:

• Right of access: Request a copy of the personal data 92r5 holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: Request that 92r5 limits how it uses your data in certain circumstances.
• Right to data portability: Request your personal data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Withdraw consent to marketing at any time with no effect on services.

To exercise any of these rights, contact 92r5 support via live chat or email at [email protected]. We will respond within thirty (30) days.

12. Minors

Section 12

92r5 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If 92r5 discovers that an account has been opened by a person under 18, that account will be immediately closed, all funds will be handled in accordance with applicable legal obligations, and the personal data will be deleted to the extent permitted by law. Parents and guardians in Pakistan who believe their child may have accessed 92r5 should contact support immediately.

13. Changes to This Policy

Section 13

92r5 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to registered players via the email address on file or via an in-platform notification. The updated Policy will take effect on the date published on this page. Continued use of 92r5 after that date constitutes acceptance of the revised Policy.

14. Contact Us

Section 14

For any questions, requests, or concerns relating to this Privacy Policy or how 92r5 handles your personal data, please contact us via:

• Live Chat: Available 24/7 in your 92r5 account dashboard.
• Email: [email protected] (plain text – not a clickable link). Response within 2 hours.